FAQ’s

5 Passenger holds 5 People comfortable but can squeeze 6

7 passenger holds 7 comfortably

9 passenger holds 9 comfortably

14 passenger holds 14 comfortaby

Yes we do allow food and any kind of beverages including alcohol.

Since our sprinter van is fully enclosed, insulated, and in a climate controlled environment, rain is never an issue and we will still show up for your trip. If we’re expecting significant snowfall, high winds or a severe storm that threatens the safety of our Chauffeurs or your guests, we hold the right to reschedule your trip at a later time. We will do our best to find a rescheduled time that works best for both you and us.

A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a cancellation fee for all trips cancelled within 7 days of your date. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

Cancellation Policy - Excluding $250 Non-refundable deposit

Same day cancellation no refund

1 day prior 25% refund

2 days prior 50% refund

3 days prior 75% refund

4-6 days prior $100 cancellation fee

** These fees are additional to the $250 non refundable deposit

Due to our insurance policy, At this moment we only provide our vehicles with chauffeurs, they are not available for rental without one.

For one way trips we have a minimum base rate that we have to quote individually on a case by case basis, for hourly chauffeur service it is a minimum of 3 hours and we do not charge for stops but if you go over your pre-scheduled time you will be billed for the next hour according to our policy.

Note: we do not accept personal checks or diner’s club cards.

No, smoking is not allowed. We maintain a fleet of 100 percent smoke-free vehicles in the US. We began this non-smoking policy to ensure that all our customers ride in a comfortable, clean car. A cleaning fee of up to $500 may be applied to the cost of a service, should this non-smoking policy be violated along with your trip being terminated immediately along with no refund.

All Final Quotes will include Tolls when applicable. Any gratuity is to be given directly to the driver.

Yes we have car seat available upon request.

We are so excited you are joining us for your ride! When you get to the confirmation email please take a minute to read through your ride description. If there are any last minute changes to your reservation we weed a notice before 24 hours of the schedule pick up time.

We provide you with a driver at any time on most days of the week, so please call us if you need an ad-hoc service on short notice. Same day and unscheduled services may be arranged by calling us directly. For best results, we recommend that you call at least 4 hours in advance.

Yes you can decorate the vehicle, we do not allow confetti and glitter, we also ask that you clean up afterwards

We accept cash and all major credit cards, such as Master Card, Visa, American Express, and Discover. Zell and Apple Pay are also available!

Gratuities are at the discretion of the passenger and can range between 15-20%.

All vehicles are stocked with bottled water and ice packed within the built-in coolers, along with glassware and napkins. Customers are welcome to bring their own snacks and beverages. Kegs are not permitted in any vehicle; however, alcoholic beverages are allowed as long as every passenger in the vehicle is over the age of 21.

Yes! We love when we have repeat clients that really hit it off with their chauffeur and wish to go with them again for the next service. Feel free to ask our office staff about who your last chauffeur was if you cannot remember his/her name.

Your reservation time begins with your initial pickup and ends with your final drop-off. The driver will wait outside or nearby at any location that we bring you to until the end of your trip.

We allow our clients a 15-minute grace period. This means that as long as your final drop-off is prior to 15 minutes past your scheduled drop-off time, there will be no additional charge. Should you reach the 15-minute mark, you will be charged for an additional hour of overtime at the hourly overtime rate stated on your contract (plus any gratuity you wish to add for the chauffeur).

Yes, please bring your own tunes to enhance your experience with us. All vehicles are equipped with Bluetooth and Apple TV that are available for use.